Return and Refund Policy
Vyncx is pleased to provide a 30-day money-back guarantee. If you buy up to 1 or 2 pieces only & Place the order online. We encourage you to install and test the devices within 15 days of receiving to ensure you are fully satisfied with your purchase.
Please inform us of any order discrepancy or damage within 36 hours of the delivery date. For all refunds, simply return the product in the original packaging complete with all accessories. Refunds will be issued within 7 business days.
Devices must be as originally supplied and in good physical condition to qualify for a refund.
Note : we provide a two-year warranty on Vyncx GPS tracking devices. Devices covered by the Vyncx Basic service package has a standard two-year warranty. Faulty or defective units will be replaced free of charge within these warranty periods.
Please note that this Return and Cancellation Policy does not apply to term contracts such as Client Service Agreements.
AIS140 Money-Back Guarantee
AIS140 device money-back guarantee is not applicable on any AIS-140 devices as once they’ve been installed and activated, one cannot seek deactivation of the same further claiming a refund on it. Therefore, please take note that the buying of AIS- 140 is absolute and complete and in no event refundable.
After 15 Days
No refunds will be given after 15 days.
Any claim to Vyncx whatsoever shall be deemed waived, unless presented in writing within 30 days of the occurrence that gave rise to said claim.
Return of damaged or non-operational units
If you believe you have received a damaged or defective product, or if the product ceases to function correctly after installation, please return it immediately for exchange or testing. If a device is deemed to be defective, we will ship you a refurbished unit free of charge. We are not responsible for any loss or damage to products in shipping from your location to Vyncx.
Once opted no cancellation/refund for Services/Renewals.